Reference

Terms and Conditions for Your jawa11 Account

These terms set out what you agree to when you open and use your jawa11 account — from how deposits via DANA, OVO, and GoPay are handled to how access is governed where local law permits.

Account eligibility requiredDANA · OVO · GoPay deposits coveredJurisdiction-dependent accessAccount security is your responsibilitySubject to change with notice
jawa11 Terms and Conditions for Your jawa11 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account — including a transaction processed via DANA, OVO, or GoPay — our support team handles account and policy queries directly. Players in Yogyakarta and across Indonesia can reach us through the channels below during operating hours.

Team online

Live Chat

Start a live chat session from the account dashboard. This is the quickest path for transaction queries and account access questions tied to these terms.

Email Support

Send a detailed message to our support address for written records of term-related disputes or account review requests. We aim to respond within one business day.

Help Centre

Our help centre covers common account questions including deposit flows for DANA, OVO, and GoPay, account verification steps, and what to do if access is restricted.

ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data

Account security, data handling, and your ability to manage your own information are part of how we operate — not an afterthought. Here is what that looks like in practice across four areas that matter most under these terms.

Data We Hold

We hold the details you gave at registration — name, contact, and payment-linked identifiers — only for as long as your account is active or as required under applicable rules in eligible regions.

Cookie Use

Our site uses functional and analytics cookies. Functional cookies keep your session active across the lobby; analytics cookies help us see which pages work well. You can adjust cookie preferences in your browser settings.

Account Access Requests

You can request a copy of your account data or ask us to correct it by contacting support with your registered email address. We process these requests in line with the rules of eligible regions.

Who to Contact for Changes

For any change to your registered details — including the DANA, OVO, or GoPay account linked for withdrawals — contact support directly. Changes go through an identity check before they take effect.

Questions About These Terms

These are the questions we see most often about how these terms apply to real account situations — from payment rules to data rights.

The core account terms are the same across all three wallets. Each wallet's own transfer rules apply on their side of the transaction, but our terms cover your account regardless of which local payment method you use.

Access depends on local law and eligible regions. If you access the service from a location where it is not permitted, we may restrict or close your account in line with our terms and applicable rules.

Once a transfer leaves your DANA, OVO, or GoPay app and reaches our system, it cannot be recalled mid-process. If a deposit does not appear in your account balance, contact support with the transaction reference number.

Contact support to request account closure. After closure, we retain your data only as long as required under the rules of eligible regions, then remove it from active systems in line with our data retention policy.

Promotional credit conditions are shown at the point the credit is issued to your account. They are separate from your deposited balance and do not become part of it until the stated conditions are met.

We communicate material changes through the contact method registered to your account. Continuing to use the service after a notified update means you accept the revised terms as they apply in your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.